Shipping & Returns

Orders are processed within 3-7 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Each piece is checked and packed carefully before dispatch. Once your order ships, you will receive tracking information by email.

We currently ship to the United States, United Kingdom, Canada, Australia, New Zealand, selected EU countries, and other available regions shown at checkout.

International orders may be subject to customs duties, taxes, or import requirements depending on the destination country.

• United States: usually 5-10 business days after dispatch.
• International orders: usually 10-20 business days after dispatch.

Delivery times are estimates and may vary because of carrier delays, customs processing, weather, holidays, or other events outside our control.

We ship with tracked carriers such as DHL, FedEx, UPS, USPS, or other reliable postal and courier services depending on destination and service availability.

Duties and taxes are calculated at checkout where available and included in your final order total. If your destination requires additional customs processing, the recipient is responsible for any information requested by local authorities or carriers.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Custom or personalized orders, items showing signs of wear or damage after delivery, sale items, and gift cards cannot be returned.

To start a return, contact us at hello@situatelier.com. Please include your order number and a short note about the item.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

Once we receive and inspect your return, we will let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 10 business days. If more than 15 business days have passed since your refund was approved, please contact us.